Lead Digital Experience Designer

1 week ago


Sydney, New South Wales, Australia The Smith Family Full time

About the Role

We are seeking a skilled UX Design Specialist to join our multi-disciplinary scrum team in Sydney, NSW. As a key member of our digital experience team, you will play a vital role in delivering exceptional user experiences for our customers.

Key Responsibilities

  • Actively participate in sprint planning, stand-ups, reviews, and retrospectives to ensure seamless collaboration with the team.
  • Create and maintain user personas and customer journey maps to drive design decisions.
  • Design and develop visual and interactive designs, including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, page/screen wireframes, information architecture, and more.
  • Promote shared ways of working and contribute to shared artifacts and design libraries within our User Experience Community of Practice.
  • Employ research and testing tools to gather consumer insights and inform or validate designs.

About You

To succeed in this role, you will require:

  • Demonstrated experience with user-centered design methodologies, usability principles, and accessibility requirements.
  • The ability to work autonomously in a squad environment while contributing to collaborative efforts.
  • Strong analytical and problem-solving skills to tackle complex design challenges.
  • A good working knowledge of design and web software, including Google Analytics, Mouseflow, Optimizely, Adobe XD, and Optimal Workshop.
  • Effective communication skills to build and maintain relationships across diverse stakeholders.

What We Offer

At The Smith Family, we prioritize employee well-being and offer a range of benefits to support your career growth and personal life:

  • Flexible work options to balance your work and personal responsibilities.
  • Opportunities to purchase additional annual leave and maximize your take-home pay.
  • Salary packaging and discounts at retailers across the country to help you save.
  • Excellent career opportunities, development programs, and a dedicated learning platform to help you fulfill your potential.
  • Inclusive leave options, including paid parental, cultural, and gender affirmation leave to support your family's needs.
  • A comprehensive care and safety platform with unlimited Employee Assistance to promote your mental and physical health.


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