
Vacation Experience Manager
7 days ago
About the Role
">We're looking for a Duty Manager to join our team. As a Duty Manager, you'll play a vital role in ensuring the smooth day-to-day operation of the Reception desk.
">Your responsibilities will include greeting and registering owners and guests, providing information on local area attractions, administration, and managing any guest issues that may arise.
">You'll also be responsible for building, developing, training, and leading a team to promote high levels of customer service.
">The Ideal Candidate
">To be considered for this role, you'll need:
">- ">
- Proven experience in a Front Office department at a supervisory level (3 years)">
- Knowledge of hotel property management systems, Opera preferred">
- Excellent communication skills, written, verbal, and active listening">
- Detail-focused with an organized approach and ability to multitask">
- Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations">
- Exceptional time management skills and the ability to work under pressure">
- Strong negotiation and problem-solving skills">
- Bookkeeping/finance experience is highly regarded">
- Immaculate presentation and grooming standards">
- Able to work a flexible roster, including weekends and school/public holiday periods">
- Having your own car/vehicle will be necessary due to this being a more remote location">
What We Offer
">We offer a range of benefits, including:
">- ">
- Subsidized private health insurance">
- Professional development funding">
- Discounted hotel and resort stays globally">
About Us
">We're a global company dedicated to putting the world on vacation. Our mission is simple: to deliver exceptional experiences for millions of travelers worldwide.
">We're committed to creating an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
">We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
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