Lead Case Manager

13 hours ago

Sunshine Coast, Australia beBeeAssessment Full time $54,000 - $87,000

Seeking a dedicated professional to manage cases, conduct audits and investigations, interpret policy and legislation, and provide exceptional customer service.

About the Role
  • Case Management: Process licensing, insurance, and dispute management matters, ensuring compliance with relevant policies and procedures.
  • Audits and Investigations: Undertake performance audits of contractors and certifiers, investigate breaches of relevant laws and regulations, and prepare reports/recommendations.
  • Policy and Legislation: Apply, interpret, and advise on policy and legislation, ensuring adherence in all activities.
  • Research and Representation: Conduct research for cases and projects, represent the organization in promotional and educational activities, and participate in hearings as required.
  • Planning and Change Management: Contribute to planning and change management activities, making recommendations for improvements.
  • Industry Intelligence: Gather industry intelligence to ensure proactive service delivery.
  • Administrative Support: Undertake general administrative duties and support communication across networks.
  • Customer Service: Provide exceptional customer service to all staff and external customers through various channels.
Key Attributes
  • Case Management Skills: Demonstrate research, decision-making, planning, and report writing skills for effective case management.
  • Legislation and Policy: Apply, interpret, and advise on legislation and policy, ensuring compliance in all activities.
  • Communication and Problem Solving: Utilize effective communication and problem-solving techniques to achieve innovation and deliver quality customer service.
  • Team Collaboration: Contribute to the team to achieve outcomes and foster effective work relationships.

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