Customer Service Liaison

3 days ago


Burpengary, Queensland, Australia Belgravia Leisure Full time

At Belgravia Leisure, we are seeking a highly skilled Customer Service Officer to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing critical services such as reception, merchandising, and sales to our members and casual users.

The primary responsibility of our Customer Service Officer is to ensure that our customers receive first-class service, exceeding their expectations at every touchpoint.

Key Responsibilities
  • Provide exceptional customer service to all customers, both in person and over the phone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Assist customers with membership inquiries, sell memberships, and promote center services and programs
  • Develop and maintain positive working relationships with customers
  • Promote good public relations at all times
  • Open and close the center in accordance with security and safety procedures
Required Skills and Qualifications
  • Positive, friendly, and energetic work style
  • Computer literacy and familiarity with software packages and point-of-sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check and Working with Children Check
About You

We are looking for a candidate who possesses excellent communication skills, a strong customer focus, and the ability to work effectively in a team environment. Previous experience in a similar role is desirable, but not essential.

This is an excellent opportunity to join a leading company in the leisure industry and develop your skills and career in a supportive and dynamic environment.



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