Customer Service Representative

1 week ago

Broome, Australia Oaks Hotels Full time

Oaks Hotels is seeking a skilled Guest Service Agent to provide exceptional customer experiences. As a key member of our team, you will be responsible for ensuring seamless guest stays, from check-in to check-out. Your warm and welcoming presence will make our guests feel at home. Key responsibilities include:

* Greeting and checking in guests
* Communicating professionally and effectively
* Making bookings and assisting with guest inquiries
* Providing exceptional customer service and support during their stay

To succeed in this role, you will need:

* Previous experience in a hotel or customer service environment
* Excellent written and verbal communication skills
* Exceptional customer service skills and a positive attitude
* Ability to work a variety of shifts, including weekends and public holidays

In return, you will enjoy a range of benefits, including:

* Discounts on accommodation across Minor Hotel brands in Australia and New Zealand
* Access to paid parental leave benefits
* Team member discounts on accommodation and food
* Additional paid leave and educational financial support

If you are passionate about delivering exceptional guest experiences and have a positive attitude, we encourage you to apply. Please note that we are only accepting applications from candidates with working rights in Australia or New Zealand.

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