Performance and Reporting Officer

4 weeks ago

Parramatta, New South Wales, Australia BGIS Full time

About the Role

The Performance and Reporting Officer will be responsible for monitoring and reporting on the performance of BGIS (BMS) and our Subcontractors under the terms of our contracts. This includes monitoring the external BMS Call Centre, reporting on data accuracy within the BMS system, and preparing monthly and quarterly performance reports in accordance with our KPI regime.

Key Responsibilities

  • Monitor and report on the performance of the external BMS Call Centre.
  • Monitor and report on accuracy of data within the BMS system.
  • Prepare monthly and quarterly performance reports in accordance with the KPI regime.
  • Assist in tendering, tender review and the adjustment of BMS maintenance subcontracts.
  • Compile building and maintenance reports and recommendations.
  • Assist in the coordination and development of BMS Subcontractor maintenance plans.
  • Assist in the update and maintenance of the BMS maintenance management systems to ensure accurate asset registers and maintenance history.
  • Maintain and periodically recommend appropriate updates to documentation to reflect changes in the estate.
  • Ensure full compliance with BGIS business systems, including the Quality Management System (QMS), Occupational Health & Safety System (OH&S) and Environmental Management System (EMS), & soft copy information is stored on SharePoint.

Requirements

  • Demonstrated experience in subcontracts and/or facilities management industries, preferably in a related outsourcing services environment.
  • Strong background in Contract Administration, reporting and database management.
  • The ability to understand, analyse, interpret and report on property/facility and financial information and trends, with experience in the development, analysis and reporting of complex KPI's.
  • Demonstrate ability to prioritise work within tight deadlines.
  • This position requires an articulate and organised person who has excellent people management skills and a demonstrated ability to lead, manage and influence business relationships positively.
  • Excellent written and verbal communication skills.
  • Intermediate to advanced MS Office skills, especially MS Excel including data management and presentation, pivot tables, VLOOKUPs, etc.

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