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Hospitality Operations Manager

2 months ago


Harris Park, New South Wales, Australia Parramatta Leagues - Home of the Eels Full time
About the Role:

We are seeking a Full-Time Food & Beverage Supervisor to lead, develop and support our Food & Beverage team. As a key member of our hospitality operations, you will have a passion for delivering exceptional customer experiences and the ability to effectively oversee the smooth operations of F&B outlets.

Key Responsibilities:

  • Supervise, train and coordinate front of house food and beverage staff to ensure seamless service delivery.
  • Maintain high levels of customer satisfaction and smooth operations, ensuring a positive experience for all patrons.
  • Monitor and manage stock levels, ensuring the food & beverage outlet is adequately stocked to meet customer demand.
  • Handle customer complaints in a timely and professional manner, resolving issues promptly and fairly.
  • Oversee safe working practices in accordance with Work Health and Safety standards, ensuring a safe and healthy work environment for all staff.

About You:

  • Experience in training and supervising front of house staff in the hospitality industry, with a proven track record of delivering exceptional results.
  • Strong knowledge of operations in a food and beverage department, with the ability to adapt to changing circumstances.
  • Ability to work a 7-day rotating roster, including overnights and weekends, with strong availability and flexibility.
  • Excellent customer service skills and a positive attitude, with a passion for delivering exceptional experiences.
  • Excellent written and verbal communication skills, with the ability to communicate effectively across a range of cultures.
  • Cert IV Hospitality or equivalent in a related discipline (desirable).

Why Work with Us:

  • Opportunity to work with a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences.
  • Chance to develop your skills and career in a supportive and collaborative environment.
  • Access to ongoing training and development opportunities, including the chance to complete Certificate III in Hospitality.
  • Competitive salary package and benefits, including free tickets to Parramatta Eels home games and discounted Eels merchandise.
  • Fun and vibrant work environment, with regular staff social events and a strong focus on teamwork and collaboration.