Customer Team Leader

Join to apply for the Customer Team Leader role at IKEA

2 days ago Be among the first 25 applicants

Join to apply for the Customer Team Leader role at IKEA

Get AI-powered advice on this job and more exclusive features.

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

• Bonus programme (where eligible)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• This role is Temporary Full-time, 76hrs/fortnight for 6 months

• Applications close Monday 25 August 2025

• Shift times for this role will range between 8:30am and 10pm Monday to Sunday

• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

ABOUT THIS WORK AREA
As Customer Team Leader your responsibilities will include, but are not limited to:

• Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey.

• Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible.

• Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations.

• Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team.

• Listening to our customers, supporting them with an attitude based on IKEA's values and always aiming to be an ambassador for the store.

• Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals.

• Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines.

As a Customer Team Leader you are and have:

• Highly developed communication and organisational skills

• Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers.

• Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business.

• You have an energetic leadership style; you thrive on the buzz you get from fast paced retail environment.

• Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

We need people like you
At IKEA, work is so much more than a job. Come join us

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeContract

Job function

• Job functionCustomer Service
• IndustriesRetail

Referrals increase your chances of interviewing at IKEA by 2x

Get notified about new Customer Team Lead jobs in Springvale, Victoria, Australia.

Southbank, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 hours ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 5 days ago

Rowville, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 5 days ago

South Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 23 hours ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 6 days ago

Dandenong, Victoria, Australia 2 weeks ago

South Yarra, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 months ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 4 days ago

South Yarra, Victoria, Australia 6 days ago

Broadmeadows, Victoria, Australia 1 month ago

Operations Manager - Merchant Experience

Melbourne, Victoria, Australia 2 days ago

Site Service Supervisor Rowville, Victoria

Rowville, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 5 hours ago

Melbourne, Victoria, Australia 1 month ago

Laverton North, Victoria, Australia 1 week ago

Mulgrave, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 22 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---