Administrative Coordinator

1 week ago

Wangara, Western Australia Invocare Full time
{"title": "Administrative Arranger Role", "description": "

Are you passionate about providing exceptional support to families during a difficult time? At InvoCare, we offer a unique opportunity to make a meaningful difference in the lives of others.

We are seeking an Administrative Arranger to join our team, providing administrative support for our funeral services. This role offers new life skills, personal growth, and development, as well as the opportunity to earn qualifications and progress your career in a personally rewarding industry.

Duties and Responsibilities:

  • Act as the first point of contact for clients, visitors, and telephone enquiries
  • Ensure reception is welcoming, neat, and tidy and reflects a professional image
  • Administrative support for the team (data entry, preparing letters, presentations)
  • Receive payments and issue accounts and associated correspondence
  • Identify service requirements with sensitivity to client grief, beliefs, traditions, and rituals
  • Maintain up-to-date knowledge of products and services
  • Complete funeral documentation accurately and on time
  • Explain costs and payment terms clearly
  • Liaise with service providers, such as clergy, florist, newspapers, and other suppliers

About You:

  • Experience in a service-driven organisation
  • Competent keyboard/computing and telephone operating skills
  • Be people-oriented and communicate effectively both in-person and on the telephone
  • Be sensitive to grieving people, their values, and beliefs, and possess a level of comfort working with the deceased
  • Interpersonal skills to work in a close team environment and proactively support the team
  • Willingness and motivation to undertake training and development programs
  • The ability to respond appropriately to client/family concerns
  • A sense of ease working with grieving families and the deceased
  • Current status as Justice of the Peace or eligibility to become certified
  • A current unrestricted driver's license

Benefits of Joining InvoCare:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access Employee Assist Program
  • Annual family day social events

We are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.

", "lang_code": "en-US"}

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