Advanced Technical Operations Manager

5 days ago

Sydney, New South Wales, Australia beBeeTechnicalLeader Full time $120,000 - $145,000
Job Overview

This role oversees aftersales technical operations, ensuring dealer technicians can diagnose and repair vehicles to manufacturer standards.

The ideal candidate will have experience in distribution or workshop settings with exposure to dealership service operations and NEV systems.

A strong leader with excellent communication skills is required to drive results in dynamic environments.


Responsibilities
  • Deliver face-to-face and virtual training for dealer technicians on NEV systems, emerging technologies like ADAS, and other relevant topics.
  • Develop and maintain training content, assessments, and hands-on modules aligned with global standards.
  • Provide technical support, mentoring, and diagnostics assistance to technicians across the dealer network.
  • Monitor and analyse technical trends, resolving recurring issues and supporting product rectification and reporting.
  • Collaborate with OEMs, engineers, and internal teams to manage recalls, service campaigns, and technical communications.
  • Oversee technical support operations and promote a customer-first culture across the network.

Requirements
  • More than 3 years of technical experience in distribution or workshop settings with exposure to dealership service operations and NEV systems.
  • Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (or equivalent) are required.
  • Strong leadership, communication, and organisational skills with the ability to work autonomously and drive results in dynamic environments.
  • Proficient in Microsoft Office and must be willing to travel nationally and internationally for dealer support.

Benefits
  • Access to our employee benefits program including discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

How to Apply

If you would like to know more about this opportunity, please reach out to Hayden.

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