Senior Technical Reliability Engineer

5 days ago

Canberra, ACT, Australia beBeeSRE Full time $150,000 - $200,000

Reliability Engineering Leader

Xero helps small businesses grow and thrive by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps.

About the Role

As a senior technical leader in our Incident and Problem Management team, you'll lead technical response to high severity cloud issues, drive best practices across the business, and contribute to Xero's SRE culture transformation.

You'll identify and track actions associated with incident situations, lead technical discussions, and proactively examine potential causes of future incidents.

Across the organization, we're looking for experts who can deep dive into incident causes, work with engineering teams to remove risk, and build playbooks and automation for quick responses.

This role will form the backbone of a new team, providing Technical Duty Officer functions within the business.


Key Responsibilities:
  • Own the incident management process to drive enduring reliability across all products and services.
  • Provide expert leadership during critical outages, coordinating multiple teams for streamlined decision-making and quick resolution.
  • Lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
  • Promote a customer-focused approach by addressing global customer environment issues and fostering a culture of continuous learning and technical excellence.
  • Develop scalable process frameworks and observability strategies for rapid problem diagnosis and service reliability.

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