Software Asset Management Professional

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $123,456
Job Title:Software Asset Management Specialist

About the Role:

As a member of our team, you will be working on the development and implementation of a comprehensive Software Asset Management (SAM) strategy. Your expertise in SAM technologies, including FlexNet Manager Suite and Flexera One, will be instrumental in delivering managed SAM services to our clients.

This role is ideal for someone who is experienced in software asset management and has a strong technical background. You will have the opportunity to work collaboratively with our team to deliver projects that are aligned with our business objectives.

Key Responsibilities:

  • Be the technical specialist for SAM technologies including FlexNet Manager Suite, Flexera One, Snow License Manager, Snow Atlas, and ServiceNow SAM Pro.
  • Work with stakeholders to deploy and maintain on-premises components of the SAM technology including gateways, beacons, and agents.
  • Establish and maintain integrations with third-party technologies including VMware vCenter/vSphere, System Center Configuration Manager/Microsoft Enterprise Configuration Manager, Intune, Active Directory/Entra ID, Oracle Enterprise Manager, HCL/IBM Big Fix, IBM License Metric Tool.
  • Manage software inventory coverage to maximise the completeness of the software inventory in the SAM technology.
  • Identify and resolve issues with aged software inventory data.
  • Design and implement customised business and inventory data imports into the SAM technologies.
  • Management of the Software Request resolver group in the ITSM technology.
  • Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
  • Support technical teams to install software through the supply of media and keys.
  • Respond to, or escalate, licensing queries from stakeholders.
  • Maintain the Software Renewal calendar.
  • Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
  • Identify and report compliance issues and risks.
  • Supply license entitlement and software inventory data to support SAM Consulting and Operations activities.
  • Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
  • Adherence to the SAM Processes, Policies, and Procedures documented for each customer.
Requirements:
  • Experience with Flexera FlexNet Manager Suite and/or Flexera One administration including beacon server configuration, or similar technical/admin experience with other Software Asset Management technologies like Snow License Manager/Snow Atlas, ServiceNow SAM Pro, Certero, Xensam, etc.
  • Experience with the Flexera Inventory and Business Adapter Studio.
  • Ability to write clear, and concise, written communications/instructions.
  • Management of tickets using ITSM tools.
  • Adhere to documented procedures and achieve SLAs.

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