Application Software Support Expert

2 weeks ago


Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $125,000
Job Overview

Software Support Specialist role.

This is a critical position that ensures the resilience, reliability, and operational continuity of software systems used by public safety and enterprise customers.

Key Responsibilities
  • Respond to customer requests for technical assistance using available resources.
  • Provide technical advice to customers on the correct use of Motorola equipment and applications.
  • Diagnose and resolve technical issues with Motorola products either through remote desktop control or by walking customers through steps to resolve the problem themselves.
  • Escalate unresolved cases to senior engineers or other specialist departments.
Requirements
  • Bachelor's degree in Computer Science or equivalent combination of education and experience.
  • Minimum 2 years' previous work experience in a technical role.
  • Experience working with computer hardware including peripherals and network connectivity.
Preferred Qualifications
  • ITIL Foundation v4 certification.
  • Experience supporting mission-critical or safety-critical environments.
  • Familiarity with Docker, Kubernetes, or infrastructure-as-code.


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