Industrial Maintenance Specialist
6 days ago
Insignia Pty Ltd is a leading national distributor of industrial labeling and coding equipment with over 50 years' experience in the Australian packaging market. With multiple locations nationwide, Insignia is widely recognized as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture, marking & coding.
We are seeking an Industrial Maintenance Specialist to carry out effective and timely repairs on customer hardware and software on site. You will also be responsible for providing support for preventative and breakdown maintenance and post-sale support for a broad range of thermal printing, marking and coding technologies. The role will also require occasional work outside of business hours and the ability to undertake some travel within the state.
Key Responsibilities
- Assist in the installation and set up of products or systems at customer locations, ensuring all technical requirements are met.
- Perform routine maintenance, inspections, and troubleshooting of equipment.
- Provide basic technical support and assistance to clients, ensuring customer satisfaction.
- Proactively maintain and comply with travel and work schedules.
- Deliver a high standard of customer service and seek opportunities to strengthen partnerships with clients.
- Document all support activities.
As an ideal candidate for this role, you should possess well-developed troubleshooting and problem-solving skills, excellent analytical and diagnostic skills, and exceptional interpersonal, communication, and presentation skills, coupled with a strong passion for delivering outstanding customer service. Additionally, proficiency in using hand tools, power tools, and test/inspection equipment is required.
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