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Customer Relationship Management Specialist

2 months ago

Strath Creek, Australia Super Retail Group Full time

About Us:

Super Retail Group is a leading retail conglomerate with a portfolio of iconic brands, including Supercheap Auto, rebel, BCF, and Macpac. Our company culture is built on innovation, opportunity, and a passion for delivering exceptional customer experiences.

Why Work with Us:

  • We offer flexible work arrangements, including hybrid setups that balance office and home work.
  • We're committed to your professional development, with ongoing opportunities for growth and advancement.
  • You'll enjoy generous team member discounts across all Super Retail Group brands.
  • Our Perks Program provides exclusive discounts on health and well-being, entertainment, travel, and accommodation.

About the Role:

As a Customer Relationship Management Specialist, you'll play a critical role in creating, executing, and reporting CRM direct marketing campaigns across the SRG Group. Your exceptional coordination skills will enable you to efficiently plan and deliver campaigns that drive customer engagement and loyalty.

Key Responsibilities:

  • Campaign Planning & Execution: Support the effective end-to-end planning and delivery of CRM campaigns across the Group.
  • Customer Experience Optimization: Contribute to attracting, engaging, and enhancing the customer experience to foster brand loyalty.
  • Reporting & Insights: Ensure timely and accurate reporting is available to all brands.
  • Testing: Collaborate on the delivery of EDMs to ensure the best outcome for customers.
  • Relationship Management: Foster effective stakeholder relationships to achieve desired business outcomes.
  • Administration: Ensure timely and accurate completion of administrative tasks.

About You:

  • You'll have experience in a CRM, digital, or technology-focused marketing role, with database management skills.
  • You'll be highly organized, with the ability to manage conflicting priorities.
  • You'll possess strong relationship-building skills, both internally and externally.
  • You'll have a high degree of administrative and coordination skills, with attention to detail.
  • You'll have exceptional verbal and written communication skills.
  • You'll be proficient in MS Office, with the ability to work with large datasets.

Super Retail Group is an equal opportunity employer, committed to diversity and inclusion. We recognize the benefits of a culture that celebrates individuality and promotes a positive work environment.