Home Care Scheduler

3 weeks ago


Perth, Western Australia Amana Living Full time

About Amana Living

Amana Living is a leading provider of aged care services in Western Australia, dedicated to supporting older individuals and their caregivers since 1962. Our comprehensive range of services includes residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services.

Our Mission

We strive to create a community where every older person is valued and respected. Our core values are compassion, collaboration, curiosity, inclusion, and trust. We are committed to leading reforms that benefit our workforce and support those who care for a career.

The Role

We are seeking a skilled Home Care Scheduler to join our team. As a key member of our scheduling team, you will be responsible for delivering efficient and effective scheduling of client services to our Community Support Workers, while providing exceptional customer service.

Key Responsibilities

  • Schedule Home Care staff to provide continuity in client services that meet each client's needs, as per their specific care plan and service request.
  • Schedule services to maximize utilization of staff in line with their availability, location, and training competencies.
  • Ensure all staff and client communication is recorded in the Aged Care Management System.
  • Attend and actively participate in Scheduling Team training sessions and meetings.
  • Engage with external agencies to request service coverage where required.
  • Answer calls through the Home Care and Clinical Enquiry lines and provide assistance as required.

About You

The successful applicant will possess advanced-level administrative skills and a commitment to delivering superior customer service. Ideally, you will have more than one year of experience as a scheduler. Experience with client management systems such as Comcare/and or E-case is desirable.

Essential Criteria

  • Excellent organizational and time management skills.
  • Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies.
  • Ability to obtain a National Police Clearance (within 6-months validity).
  • Successful completion of pre-employment form and reference checks.
  • Willingness to attend a paid 6-day induction at our Rivervale Training Institute.

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