Home Care Scheduler
4 weeks ago
We are seeking a highly organized and detail-oriented Home Care Scheduler to join our team at Amana Living. As a Home Care Scheduler, you will play a critical role in delivering efficient and effective scheduling of client services to our Community Support Workers, while providing exceptional customer service.
Key Responsibilities- Schedule Home Care staff to provide continuity in client services that meet each client's needs, as per their specific care plan and service request.
- Schedule services to maximize utilization of staff in line with their availability, location, and training competencies.
- Ensure all staff and client communication is recorded in the Aged Care Management System.
- Attend and actively participate in Scheduling Team training sessions and meetings.
- Engage with external agencies to request service coverage where required in line with Amana Living Scheduling guidelines.
- Answer calls through the Home Care and Clinical Enquiry lines and provide assistance as required with focus on exceptional customer service.
The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally, you would have more than 1 year of experience as a scheduler. Experience with client management systems such as Comcare/and or E-case are desirable.
Essential Criteria:
- Excellent organizational and time management skills
- Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies
- Ability to obtain a National Police Clearance (within 6-months validity)
- Successful completion of pre-employment form and reference checks
- Willingness to attend a paid 6-day induction at our Rivervale Training Institute
If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.
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