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Hotel Operations Manager

2 months ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Lancemore Crossley St. in Melbourne. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring seamless delivery of exceptional guest experiences and driving business results.

Key Responsibilities
  • Lead and develop a high-performing team of Front Office staff, focusing on service excellence and operational efficiency.
  • Drive revenue growth through effective management of room sales, food and beverage operations, and other hotel revenue streams.
  • Collaborate with other departments to ensure seamless guest experiences, including room preparation, check-in, and check-out processes.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance hotel operations.
  • Develop and maintain strong relationships with guests, owners, and stakeholders to ensure exceptional customer satisfaction and loyalty.
About You
  • Proven experience in hotel operations management, with a strong track record of delivering exceptional guest experiences and driving business results.
  • Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional results and exceeding guest expectations.
About Us

Lancemore Crossley St. is a beautifully positioned boutique hotel in the heart of Melbourne's theatre district. We offer a unique and luxurious experience for our guests, with a focus on exceptional service and attention to detail.

We are a dynamic and innovative company, committed to delivering exceptional results and exceeding guest expectations. If you are a motivated and experienced hotel operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.