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Global Payroll Operations Specialist
2 months ago
We are seeking an experienced Payroll Operations Specialist to join our Global Payroll Operations team at Rippling.
Rippling is a leading provider of cloud-based payroll and HR solutions, and we are rapidly expanding our global presence.
This role will play a critical part in ensuring the success of our global payroll products, which are natively built and fully integrated with our broader suite of products.
The successful candidate will have a strong background in payroll tax compliance, with experience in managing payroll operations in the Asia Pacific region.
Key Responsibilities:
- Assist with monthly payroll tax filings and payments throughout the APAC region
- Execute routine audits on STP filings and superannuation payments for Australian customers
- Manage monthly CPF filings and payments for Singapore customers
- Assist with operational tasks in New Zealand such as payday filings
- Conduct regular audits of payroll records, deductions, and tax withholdings across all APAC countries
- Drive issue resolution and communication with various government agencies such as ATO, IRD, and IRAS
- Directly engage with our customers and effectively resolve their issues
- Work closely with Global Payroll Engineering and Product teams to ensure that:
- Natively built payroll software supports key payroll and tax compliance requirements
- Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
- Internal tooling requirements and automated solutions are properly prioritized and implemented
Requirements:
- Experience running payroll in the APAC region and familiarity with associated tax compliance requirements, specifically in Australia, New Zealand, and Singapore
- Prior involvement with tax calculations, superannuation & CPF filings and payments, as well as tax notice resolution with ATO, IRD, and IRAS
- Familiarity with APAC HR & Payroll law and policy
- Minimum of 2+ years in global payroll tax and minimum of 3+ years in a client-facing role
- Ability to manage and solve a queue of customer support tickets
- Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
- Strong proficiency with Google Suite or Microsoft Office for data analysis and task organization; familiarity with Salesforce, JIRA, and Confluence a plus
- Ability to overlap with U.S. hours (both Eastern and Pacific time zone - EST/PST, preferred)
