Field Service Technician

16 hours ago

Adelaide, South Australia Metso Outotec Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our Service Operations Support team at Metso. As a key member of our team, you will be responsible for providing technical support and services to our customers in the field, focusing on Metso Filtration, Flotation, and Thickener equipment.

Key Responsibilities
  • Provide hands-on service work on Metso Mineral Processing Equipment at customer sites.
  • Act as a technical liaison between customers, product divisions, and sales personnel.
  • Perform technical evaluations and analyze equipment and machine component failures.
  • Supervise and oversee projects on customer sites.
  • Complete field machine inspections according to global and customer procedures.
  • Evaluate and escalate questions and analysis to Technical Support and Engineering.
  • Prepare post-site visit reports, time sheets, and expenses.
  • Support warranty processes and Root Cause Analysis (RCA) where applicable.
  • Promote Technical Support value add and support Technical Support Teams.
Requirements
  • Hold a Mechanical trade qualification.
  • High-level fault-finding aptitude.
  • Intermediate computer literacy in MS Office – Word and Excel.
  • Holds a current motor vehicle license.
  • Must be physically fit and able to pass random medical and drug tests.
  • Excellent communication and interpersonal skills.
  • Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
  • Ability to work away from home, for extended periods, and extended hours, on weekends or as required.
  • Clearly understand and competency in Risk management and safety rule compliance.
  • Full OEM training on Metso Equipment provided.
  • Ability to travel within short notice.
About Metso

Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki.

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