Customer Support Professional

1 week ago

Perth, Western Australia beBeeCustomerSupport Full time $80,000 - $110,000

Job Opportunity:

We're looking for a dedicated professional to join our global team as a Customer Support Specialist.

This role offers the chance to expand your customer support expertise while working with a dynamic group that values technical problem-solving, empathetic communication, and genuine care for customers' success.

About You:

  • A minimum of 2-4 years of experience in customer support roles within SaaS or technology environments
  • Exceptional written and verbal communication skills, with a natural ability to empathize with customers
  • Proficiency in support platforms (Zendesk, Helpscout) and CRM systems
  • Strong technical aptitude, with the ability to troubleshoot complex software issues
  • Experience with remote communication tools and digital customer service methodologies
  • An analytical mindset, with a systematic approach to problem-solving
  • Ability to multitask and manage multiple inquiries while maintaining quality
  • Basic understanding of API concepts, integrations, and web technologies preferred
  • Experience working with dispersed teams and multi-time zone operations

Key Responsibilities:

  • Troubleshoot software functionality, integrations, and user experience issues using systematic diagnostic approaches
  • Guide customers through feature implementation, best practices, and workflow optimization
  • Identify opportunities for customer growth, feature adoption, and process improvement during support interactions
  • Contribute to knowledge base articles, FAQ updates, and self-service resource development
  • Meet or exceed established SLAs for response times, resolution rates, and customer satisfaction metrics
  • Escalate complex technical issues to engineering teams with comprehensive documentation
  • Document customer feedback and feature requests to inform product development priorities

Why Join Us:

  • A flexible and supportive work environment
  • A culture of development and recognition, where employees can thrive
  • The opportunity to work for a leader in Reg-Tech
  • A chance to be part of an exciting time in the company's journey
  • The possibility to work with cutting-edge support tools and methodologies
  • The opportunity to contribute to product improvement and customer success initiatives

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