Global Customer Journey Architect

2 weeks ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time
Job Description

We are seeking a skilled Genesys Cloud Platform Engineer to join our team at Flight Centre Travel Group.

Company Overview

Flying high since 1987, Flight Centre Travel Group is a global travel retailer with a network of brands and businesses across the globe. Our vision is to open up the world for those who want to see.

Salary

The estimated annual salary for this position is $120,000 - $180,000 AUD, depending on experience.

Responsibilities

You will play a critical role in ensuring seamless integration, efficient channel routing and engagement, and optimal customer and user experience. Your day-to-day responsibilities will include:

  • Design and implement innovative Genesys solutions to support omni-channel contact centre operations.
  • Collaborate with cross-functional teams to integrate Genesys Cloud with CRM platforms, telephony systems, and digital channels.
  • Optimize system performance by conducting regular system audits and proactively addressing performance issues.
  • Enhance customer and agent experiences by implementing best practices in routing, IVR, and self-service solutions.
  • Provide expert support by troubleshooting complex platform issues and delivering effective solutions.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Over 5 years of hands-on experience with Genesys Cloud development and operations, with a strong understanding of IVR and routing strategies.
  • Solid grasp of RESTful APIs, microservices architecture, and familiarity with telephony systems and protocols.
  • Strong analytical abilities to diagnose and resolve complex issues.
  • Proven ability to work effectively within cross-functional teams and foster a collaborative environment.
  • Superior verbal and written communication skills to convey technical concepts to non-technical stakeholders.
  • Understanding of financial impacts and business drivers to make informed technical decisions.
  • Experience in Agile environments, managing timelines and dependencies.
Benefits

Flying high with us has its perks You'll enjoy:

  • A competitive salary package.
  • Individualised learning and development opportunities.
  • Opportunities for career growth and advancement.
  • A dynamic and inclusive work environment.
  • A comprehensive employee benefits program.
  • Access to exclusive staff discounts and travel perks.
Why Fly High with Us?

Flying high with Flight Centre Travel Group means joining a family of innovators who are passionate about making travel accessible to all. We're proud to offer a supportive and inclusive work environment that fosters creativity, collaboration, and growth. If you're ready to take your career to new heights, apply today



  • Brisbane, Queensland, Australia Pyramid Global Technologies Full time

    About the JobWe are seeking a highly skilled Senior Network Architect to join our team at Pyramid Global Technologies. As a key member of our infrastructure team, you will play a vital role in designing, implementing, and maintaining our network architecture.


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    As a Genesys Cloud Platform Engineer at Flight Centre Travel Group, you will play a vital role in enhancing our customer experiences and driving business value through seamless omni-channel contact centre operations.The ideal candidate will have over 5 years of hands-on experience with Genesys Cloud development and operations, with a strong understanding of...


  • Brisbane, Queensland, Australia Infosys Full time

    About Infosys:We are a global leader in next-generation digital services and consulting, empowering clients to navigate their digital transformation. With over three decades of experience managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.Visit www.infosys.com to see how Infosys (NYSE: INFY)...


  • Brisbane, Queensland, Australia Jacobs Full time

    Job SummaryWe are seeking a skilled Senior Associate Health Architect to lead and deliver key health projects at Jacobs. As a Design Manager and Senior Associate Architect, you will be responsible for leading stakeholder user groups, providing architectural health planning, and coordinating building service inputs to produce high-quality documents that meet...


  • Brisbane, Queensland, Australia Jacobs Full time

    Job SummaryWe are seeking a skilled Senior Associate Health Architect to lead and deliver key health projects at Jacobs. As a Design Manager and Senior Associate Architect, you will be responsible for leading stakeholder user groups, providing architectural health planning, and coordinating building service inputs to produce high-quality documents that meet...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the RoleFlight Centre Travel Group is seeking a highly skilled Senior Solution Architect to design and deliver cloud-native solutions that meet our complex business needs. As a key member of our global product and engineering teams, you will be responsible for solving complex business problems and ensuring technical solutions are explored.Key...


  • Brisbane, Queensland, Australia Product and Technology Full time

    Company OverviewFlight Centre Travel Group is a global travel retailer with a vision to open up the world for those who want to see.About the RoleWe are seeking an experienced Genesys Cloud Platform Engineer to join our Product and Technology team. The successful candidate will be responsible for improving our customer journeys and agent experiences while...


  • Brisbane, Queensland, Australia Amazon Full time

    About the RoleAs a Technical Account Manager (TAM) at Amazon Web Services, you will work closely with our enterprise customers to deliver expert advice on AWS services and support their cloud adoption journey.Key Responsibilities:Act as a single point of contact for enterprise accountsUnderstand customer outcomes and business goalsMake AWS service...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    Audacious and innovative Solution Architects are sought after by Hudson Australia to spearhead the technological trajectory of a trailblazing industry leader backed by government funding.Estimated annual salary: $160,000 AUDAbout the Role:This dynamic position is perfect for an accomplished Solution Architect with extensive experience in Applications,...


  • Brisbane, Queensland, Australia Product and Technology Full time

    Job DescriptionFlight Centre Travel Group is seeking a skilled Cloud-Native Solutions Architect to design and deliver cloud-native solutions that meet our complex business needs. As a key member of our Product and Technology team, you will work closely with global product and engineering teams to solve complex business problems and ensure our architecture...


  • Brisbane, Queensland, Australia 2094 Cubic Transportation Systems (Australia) Pty Limited Full time

    About Cubic Transportation SystemsCubic is a leading provider of transportation and defense solutions that make people's lives easier by simplifying their daily journeys and promoting mission success and safety.As a Senior Systems Architect, you will play a key role in shaping the future of our transportation systems. With your expertise in system...


  • Brisbane, Queensland, Australia L3Harris Technologies Full time

    L3Harris Technologies is a leading aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. We are seeking a highly skilled Senior Embedded Software Architect to join our team.The successful candidate will be responsible for architecting and developing embedded software applications, and...


  • Brisbane, Queensland, Australia Avanade Full time

    {"about_the_job": "As a Data and AI Solution Architect at Avanade, you will leverage a client-centric approach to translate business strategy into solutions and services that drive successful business outcomes.You will drive client roadmaps, program building, and solution planning, incorporating intelligent processes into existing business processes.",...

  • Product Coordinator

    2 weeks ago


    Brisbane, Queensland, Australia Global Supply Full time

    About Global SupplyGlobal Supply is a globally diverse collection of expert teams who understand the complicated practicalities of opening up the world for those who want to see. We empower the supply chain of FCTG's iconic worldwide brands through our wealth of knowledge in procurement, technology, reporting, financial management, pricing, and support.About...

  • SAP HR Architect

    4 days ago


    Brisbane, Queensland, Australia Talent International Full time

    Company OverviewTalent International is a leading recruitment agency, committed to helping businesses find the right talent. As an SAP HR Architect on this contract, you will be working with one of our iconic Australian clients, who are renowned for their innovative approach to business.


  • Brisbane, Queensland, Australia PPQ Full time

    Job Title: Senior Software ArchitectJob Summary:We are seeking a highly skilled Senior Software Architect to join our team at Publicis Groupe. As a key member of our team, you will be responsible for the technical ownership and maintenance of our high-volume, high-value consumer E-commerce environment.Key Responsibilities:Architect and refine solutions for...


  • Brisbane, Queensland, Australia Infosys Singapore & Australia Full time

    Role OverviewWe are seeking a highly skilled IDAM - SailPoint Architect to join our team in Brisbane. As a key member of our Cyber team, you will be responsible for designing and architecting Identity and Access Management (IAM) products, services, and solutions within the organisation.Key ResponsibilitiesDesign and architecture of IAM solutionsDesign of...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About UsAt Flight Centre Travel Group, our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something amazing - travel.About the RoleWe are seeking a skilled Genesys Cloud Platform Engineer to join our team and contribute to delivering significant business value through...


  • Brisbane, Queensland, Australia Palo Alto Networks Full time

    Protect Your Digital FuturePalo Alto Networks is seeking a talented Cybersecurity Solutions Architect to join our team. As a key member of our Systems Engineering group, you will work closely with customers to design and implement secure solutions that meet their unique needs.About the RoleWe are looking for an experienced professional with a strong...

  • Platform Architect

    4 weeks ago


    Brisbane, Queensland, Australia Civica Full time

    About the RoleCivica is seeking a highly skilled Platform Architect to join our team. As a key member of our platform team, you will be responsible for designing, building, and maintaining our cloud-based platform.Key ResponsibilitiesDesign and manage containerized applications using Docker, ensuring scalability and reliability.Manage Docker images, security...