Global Customer Journey Expert

2 weeks ago


Brisbane, Queensland, Australia Flight Centre Travel Group Full time

As a Genesys Cloud Platform Engineer at Flight Centre Travel Group, you will play a vital role in enhancing our customer experiences and driving business value through seamless omni-channel contact centre operations.

The ideal candidate will have over 5 years of hands-on experience with Genesys Cloud development and operations, with a strong understanding of IVR and routing strategies. A solid grasp of RESTful APIs, microservices architecture, and familiarity with telephony systems and protocols are also essential.

Your responsibilities will include designing and implementing innovative solutions to support omni-channel contact centre operations, ensuring seamless integration with CRM platforms, telephony systems, and digital channels. You will also be responsible for optimizing system performance, conducting regular system audits, and proactively addressing performance issues to ensure high availability and reliability.

A key aspect of this role is collaborating with cross-functional teams to drive project goals and foster a collaborative environment. Strong analytical abilities, problem-solving skills, and excellent communication skills are crucial for success in this position.

We offer a competitive salary range of $120,000 - $160,000 per annum, depending on experience, along with a comprehensive benefits package that includes exclusive staff discounts, travel discounts, corporate health discounts, mental health support, and a generous paid parental leave policy.

Fly with us and take advantage of our unique company culture, which celebrates diversity, inclusivity, and collaboration. As a Flight Centre Travel Group employee, you will enjoy dedicated engineering days, innovation days, and access to learning tools like Udemy for ongoing technical skills development.



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