Sales Administrator

2 months ago

Perth, Western Australia Kingspan Water Tanks Full time
About the Role

We are seeking an experienced Sales Administrator to join our Rural Sales team in Perth. As a key member of our team, you will be responsible for supporting our sales operations and ensuring seamless customer interactions.

Key Responsibilities
  • Process sales documentation, including quotes, sales orders, and progress payment invoices, in accordance with company procedures.
  • Ensure accurate and timely completion of sales documentation, adhering to company specifications and procedures.
  • Process order amendments and changes, maintaining accurate records and communicating with customers as needed.
  • Educate customers on sales paperwork requirements and best practices throughout the tank life cycle.
  • Liaise with customers regarding sales paperwork, queries, and general inquiries, providing prompt and professional support.
  • Complete follow-up tasks with customers to ensure timely processing of orders.
  • Manage incoming calls to the Hazelmere office, distributing them appropriately and providing exceptional customer service.
  • Liaise with scheduling and production teams to ensure accurate production timetables and lead times.
  • Assist with general administrative duties across the business, as required.
  • Maintain accurate records, adhering to company requirements and policies.
  • Participate in production, toolbox, and employee meetings, as needed.
  • Contribute to continuous improvement activities, evaluating and developing performance.
  • Adhere to relevant Occupational Health and Safety legislation, policies, and procedures, including hazard and risk analysis, management, and reporting.
  • Follow Kingspan department-specific policies, procedures, and working instructions.
  • Report to supervisors, as outlined in company specifications.
  • Maintain current training and certification, as required.
Requirements
  • Excellent attention to detail and organizational skills.
  • Strong understanding of MS Office and excellent computer skills.
  • Exceptional phone manner and customer service skills.
  • Great work ethic and a team player mentality.
What We Offer
  • Competitive benefits package, including employee shopping discounts.
  • Monthly site BBQ and employee reward and recognition program.
  • Company uniform and paid parental leave.
  • Employee Assistance Program and opportunities for professional growth and development.
About Us

Kingspan Water & Energy Pty Limited is Australia's market leader in water storage, rainwater harvesting, wastewater treatment, and portable energy storage solutions. We manufacture, deliver, and install custom-made steel rainwater harvesting tanks to residential, commercial, and rural clients nationwide.

We are part of the Kingspan Group, a global leader in high-performance insulation and building products. Our mission is to help our customers and employees make a difference in tackling climate change.

Recruitment Process

Shortlisted candidates will be interviewed via Teams videoconference. Applicants must be eligible to live and work in Australia legally, undergo a pre-employment urine drug and alcohol test, and a pre-employment medical assessment relative to their position.

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