Application Support Specialist
3 weeks ago
Green Light Worldwide is a leading consulting organisation known for its work in Telecommunications and System Integration Services. We are seeking an experienced Application Support Analyst to join our dynamic and fast-paced team.
As an Application Support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems.
Key Responsibilities- Collaborate with cross-functional teams to troubleshoot and resolve application issues
- Perform root cause analysis and implement corrective actions
- Develop and maintain technical documentation
- Participate in on-call rotation to provide 24/7 support
- Identify opportunities for process improvement and automation
- Monitor the performance of all applications, Infrastructure and their associated Data Services
- Serve as subject matter advisor for supported applications for the Application Development team
- Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications
- Perform continuous improvement activities
- Release and Deployment Management
- Java, J2EE technologies, Greenplum Database, PostgreSQL
- Working knowledge of integration technologies like MQ, REST, API-based integration, etc.
- Understanding of AWS and/or Azure cloud platforms
- Understanding of application monitoring tools and technologies
- Ability to quickly develop prototypes and proof of concepts
Please submit your application for a confidential discussion with Green Light Worldwide.
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Application Support Specialist
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