Application Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Green Light Full time
Experienced Application Support Analyst Sought for 12-Month Contract

Green Light Worldwide is a leading consulting organisation known for its work in Telecommunications and System Integration Services. We are seeking an experienced Application Support Analyst to join our dynamic and fast-paced team.

As an Application Support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as contribute to providing solutions to work-related problems.

Key Responsibilities
  • Collaborate with cross-functional teams to troubleshoot and resolve application issues
  • Perform root cause analysis and implement corrective actions
  • Develop and maintain technical documentation
  • Participate in on-call rotation to provide 24/7 support
  • Identify opportunities for process improvement and automation
  • Monitor the performance of all applications, Infrastructure and their associated Data Services
  • Serve as subject matter advisor for supported applications for the Application Development team
  • Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications
  • Perform continuous improvement activities
  • Release and Deployment Management
Requirements
  • Java, J2EE technologies, Greenplum Database, PostgreSQL
  • Working knowledge of integration technologies like MQ, REST, API-based integration, etc.
Preferred Skills
  • Understanding of AWS and/or Azure cloud platforms
  • Understanding of application monitoring tools and technologies
  • Ability to quickly develop prototypes and proof of concepts

Please submit your application for a confidential discussion with Green Light Worldwide.



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