Motor Assessment Professional

3 days ago

Perth, Western Australia beBeeAssessor Full time $85,000 - $95,000

RAC is one of Western Australia's most iconic and trusted brands, with over 1.3 million members.

They are a purpose-led member organisation striving to create greater value for their members and deliver on their purpose to be the driving force for a better WA.

The Motor Assessing team have a couple of opportunities available for Motor Assessors to join them within the Perth Metro area, with the option to also work from home.

This role requires you to use your industry experience to assess motor vehicles, along with your customer service skills to negotiate between the organisation, members and repairers; ensuring a fair and reasonable outcome for all.

  • Assess damaged motor vehicles and caravans and determine damage costs
  • Recommend cost-effective methods of claim settlement in accordance with policy conditions, manufacturers' repair specifications and quality expectations.
  • Provide consistent and efficient repair management practices within measured service and cost targets
  • Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
  • Advise and review assessment reports to validate assessment of quantum position and settlement decisions
  • Adhere to the Motor Vehicle Insurance and Repair Industry Code of Conduct
  • Provide exceptional customer service to the organisation's members and stakeholders
  • Overcome objections and handle disputes and complaints at first point of contact

To succeed in this role, we're looking for individuals with:

  • Relevant trade qualifications in Panel Beating, Spray Painting or Light Vehicle Mechanical Technology
  • Hands-on experience as a Panel Beater, Spray Painter or Automotive Mechanic
  • Strong customer service and communication skills
  • Demonstrated problem-solving skills
  • Flexibility and enthusiasm in a professional work environment
  • A current and unrestricted driver's license
  • Quoting or estimating experience within the smash repair industry is desirable
  • A commitment to putting members at the centre of everything they do

In return, we offer:

  • Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
  • Training and development to set you up for success in your role
  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose-led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on products and services
  • Opportunities for community engagement and corporate volunteering

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