Support Specialist

2 days ago

Australia beBeeCommunity Full time $60,000 - $80,000
Job Description

We are seeking a dedicated and empathetic professional to join our team as a Clinical Support Specialist. This is an excellent opportunity for those seeking a challenging and fulfilling role within a supportive environment, whilst making a positive contribution to the community.

The primary purpose of this role is to operate as the key point of contact for clients within a specific portfolio. The focus will be on tenancy management, delivered under the guidelines of the Residential Tenancies Act. A primary focus will be on coordinating support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

The successful candidate will have the ability to build relationships with clients to ensure an excellent level of service that promotes engagement and maximises the opportunity for the sustainability of housing and pathways out of social housing where appropriate.

Key Responsibilities
  1. To provide client engagement and coordinate support services and community participation programs to ensure sustainable tenancies
  2. Maintain and update client records and file notes in tenancy management system
  3. Undertake periodical inspections and property condition reports and support client to implement and maintain appropriate property care and use
  4. Promote positive neighbourhood engagement and address any neighbourhood complaints
  5. Address issues or concerns relating to breaches of tenancy agreements to achieve a resolution
Required Skills and Qualifications

In order to succeed in this role, you will need to possess the following skills and qualifications:

  • Up to date knowledge of relevant tenancy and housing legislation
  • Sensitivity and understanding of cultural and socio-economic characteristics
  • Current driver's licence and Working with Children Check
  • NDIS worker check
Benefits

As a valued member of our team, you will receive the following benefits:

  • Generous salary package
  • Not-for-profit salary sacrifice options
  • Free Time - One day off a month awarded to each Team Member to rest and recharge
  • Paid Parental Leave
  • Staff Recognition and Reward scheme
  • Staff Wellbeing allowance
  • Vacation leave
Others

This role offers a unique opportunity to make a positive impact on the lives of others. If you are passionate about delivering exceptional customer service and working in a dynamic environment, we encourage you to apply.

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