Client Liaison Manager

1 week ago


Melbourne, Victoria, Australia Australian Unity Full time
{"About Us": "At Australian Unity, we're a social enterprise driven by our purpose to positively impact the wellbeing of millions. With a rich history dating back to 1840, we've been delivering health, wealth, and care services to our members and the community. Our commitment to sustainability and social responsibility is at the heart of everything we do.", "Job Summary": "We're seeking a highly organized and client-focused individual to join our Business Development Team as a Client Liaison Manager. In this role, you'll provide dedicated support to our team, maintaining strong relationships with legal referral partners and clients, and driving the growth of our will bank. Your expertise in Microsoft suite and Salesforce will be invaluable in managing leads, preparing sales reports, and assisting with client onboarding.", "Key Responsibilities": "
\t* Serve as the first point of contact for new business enquiries and provide additional support to the broader team by handling overflow from the 1800 general enquiries line.
\t* Draft fee quotes, Funds Management Reports, and fee proposals for prospective clients.
\t* Manage and maintain the New Business Submissions folder, individual client folders, and all associated templates.
\t* Oversee and enhance the onboarding process for PI clients, ensuring continuous improvements to the handover process for Client Managers.
\t* Ensure the accuracy and completeness of client data in Salesforce.
\t* Track and manage all leads and client interactions.
\t* Manage each new client file, ensuring all necessary documentation is collected, filed, and completed to facilitate the setup of new client accounts.
\t* Maintain and manage marketing materials, branded merchandise, and other business development supplies.
", "What's On Offer": "As a valued member of our team, you'll enjoy a range of great employee benefits and rewards, including a competitive salary, additional yearly Well-Being and Community leave days, and access to LinkedIn Learning courses through our Learning platform. You'll also be part of a dynamic and supportive team that's passionate about making a positive impact in the community.", "About You": "We're looking for someone with experience in the Legal and/or financial services industry, preferably in a support role. You'll need to be highly organized, with excellent written and verbal communication skills, and the ability to work unsupervised or in a team environment as required. If you're a strong client service focus and have a passion for delivering exceptional results, we'd love to hear from you.", "Equal Opportunity Employer": "Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, and mature-aged people.", "Contact Us": "For further information, please visit our website or contact our HR team directly.", "Language": "English"}

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