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Customer Banking Advisor, Burwood
2 months ago
Your career can shape the future.
At HSBC, our mission is to Open up a World of Opportunity. We leverage our distinctive expertise, capabilities, and perspectives to create opportunities for our clients and colleagues through global connections. We unite individuals, ideas, and resources that foster progress and development, contributing to a better world for our clients, our workforce, our investors, our communities, and the planet we share.
As a member of HSBC in Australia, you will benefit from tailored professional growth opportunities, competitive compensation, a flexible working environment, and a variety of employee perks. These include leading subsidized private health insurance, enhanced parental leave, support for returning to work, subsidized banking products and services, additional leave days, and wellness initiatives such as discounted gym memberships.
This position offers a remarkable chance to make a positive impact and embark on your career with HSBC as a Personal Banking Consultant at our Burwood Branch. Please note this is a Part Time role, 20 hours per week.
Key responsibilities include:
• Delivering a seamless customer experience by advising on suitable products and services
• Acting as the brand representative for HSBC in our branch while engaging directly with clients
• Introducing, promoting, and assisting clients with digital banking solutions tailored to their needs
• Addressing customer needs by providing personal banking products and services with a focus on customer satisfaction
• Effectively managing customer feedback and inquiries
• Engaging in continuous training and development initiatives
To excel in this role, you will need:
• A proven history of customer service excellence in banking, sales, hospitality, or retail
• A strong desire to enhance your financial knowledge and advance your career
• The ability to comprehend and provide solutions that meet individual customer requirements
• A commitment to delivering exceptional customer service and making a difference
• Proven multitasking abilities and strong attention to detail
• The Higher School Certificate or equivalent qualification
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value diverse perspectives and believe in collective success, collaborating across boundaries, and taking responsibility to achieve results. Through these principles, HSBC is dedicated to fostering a culture where all employees are valued and respected, and where diverse opinions are encouraged. We take pride in offering a workplace that promotes continuous professional development, flexible working arrangements, and opportunities for growth in an inclusive environment.
Applications from First Nations peoples are encouraged.
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