Quality Assurance Lead
2 days ago
Job Title:
">Quality Assurance Lead">
About The Role
">We're seeking a Quality Assurance Lead to join our Financial Crime Operations team, with a focus on Enhanced Customer Due Diligence.This role involves reviewing investigations into high-risk and restricted industries, ensuring they're accurate, timely and complete.
You'll be assessing how our policies, procedures and standards are applied in day-to-day operations, and ensuring we're meeting our obligations under the AML/CTF Act and other compliance requirements.
As a Senior Analyst, you'll work closely with the QC Manager to uphold our quality standards across a range of business groups.
You'll be involved in sampling, assurance over work completed by QC Analysts, reporting, forums, control testing, 4 eye checks and making sure the daily activities of the QC team are running smoothly.
You'll also play a key role in coaching, training and supporting the team, and helping drive continuous improvement across our processes.
You'll be working with stakeholders across ECDD Operations, AML Operations, Fraud and Scam Operations, Financial Crime Analytics & Systems, Financial Crime Compliance, Risk & Assurance, and KYC Operations—so collaboration and communication will be key.
About You
">We're looking for someone with experience in QC in FCO and strong experience in AML/CTF compliance, enhanced customer due diligence and customer exits.
Experience in transaction monitoring, sanctions screening, TTRs, IFTIs, and fraud investigations is desirable but not necessary.
You'll need to thrive in a fast-paced environment and juggle multiple priorities with ease. Strong communication skills are essential, as well as clear thinking and the ability to turn complex information into actionable insights.
You'll also need to be a natural coach, able to help others grow and provide constructive feedback when needed.
We're looking for someone who's emotionally intelligent, compassionate and a born leader. Someone who's proactive, adaptable and always looking for ways to improve.
About Us
">We're a group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
We have a family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
We believe that our workforce should reflect the customers and communities that we serve.
We're committed to fostering a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
Benefits
">We offer a comprehensive benefits package designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion.
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups - Connect with peers through our groups.
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