Quality Assurance

This contemporary design-led business is genuine and inclusive when it comes to its people. Developing product that brings them to the forefront of their sector, they have seen phenomenal growth and are poised to continue this. They work hard, take pride and strive for a sustainable business model in all areas. Constantly evolving and delivering growth opportunities for the business and their people, it is time to appoint a Quality Assurance & Compliance Manager in a newly created role. The QA & Compliance Manager will develop and execute strategies to embed a QA program that safeguards product integrity and promotes a culture of quality across the organisation, ensuring product consistency and ultimately enhancing the customer experience.
Snapshot of responsibilities:

- Reporting to the Head of Product you will work cross functionally with all areas of the business, from product and design teams to the warehouse, logistics, customer service and overseas suppliers and external labs and testing agencies.
- You will manage a team of five where leading by example you will manage all steps of the quality and compliance of all product categories, whilst ensuring there is cross training and development of your team.
- Ensure products meet internal standards and external regulatory requirements through testing, documentation, and audits. Where you will conduct inspections at various production stages and analyse data to identify trends and prevent recurring issues.
- Maintaining compliance records and staying on top of relevant regulations and certifications. Along with supporting supplier onboarding and improvement initiatives from a quality and compliance perspective.
- You will escalate issues and have a resolution mindset, always putting the customer and the needs of the business at the forefront.
- And you will seek out continuous improvement around policies and procedures when it comes to QA and Compliance.

About you:

- You will have proven success operating and leading a Quality Assurance & Compliance function and team in a significant sized business.
- Experience in B2B (wholesale or trade) or B2C (retail) preferably in a design focussed furniture or hardgoods business
- This is a high-volume SKU business, sometimes with long lead times, so managing expectations in a positive and communicative way is paramount. Liaising and communicating with factories regarding costs, testing, inspections, technical and quality audits is a big part of what you do now.
- With exceptionally strong analytical and planning skills, your ability to collaborate effectively with multiple stakeholders comes naturally to you.
- Your attention to detail is a major strength as is your ability to navigate complex situations to a resolution, that sees all parties happy.
- An understanding of technology and systems and relevant bodies, that meet all Ethical, Safety and Regulatory requirements whilst striving for sustainability.
- You will ideally hold a Bachelor's degree in quality management, engineering, or a related field. Along with relevant quality or compliance industry certifications.

If you are looking for an opportunity to lead a team within a values based and genuinely authentic business, please apply or call Lisa Canning - Director at Talent Effect to discuss in more detail on 0402 507 866 I welcome your call.

Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or have an appropriate visa to live and work in Australia. Further information can be obtained from the Australian Department of Immigration.
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