
Front Desk Ambassador
1 week ago
This position is perfect for individuals who thrive in a fast-paced, dynamic environment. As a Guest Service Agent, you will be the primary point of contact for guests, providing exceptional customer service and ensuring their stay with us is nothing short of memorable.
You will be responsible for various Front Office activities including reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering, and auditing. Your goal will be to deliver exceptional customer service, ensuring guests have a great experience and stay with us.
As a Guest Service Agent, you will work closely with the wider hotel team to ensure seamless guest experiences. This role is ideal for individuals who are flexible, adaptable, and passionate about delivering top-notch service.
The successful candidate will have:
- Minimum 6 months experience in a Guest Services / Administration / Reception position
- Responsible Service of Alcohol (RSA) certificate or willingness to obtain
- Qualifications in Hotel Management and/or in a Business Administration related field preferred
- Strong interpersonal and communication skills, bilingual or multilingual language skills advantageous
- A good grasp of reading, writing, basic maths, computers, and Property Management System (PMS)
Benefits include paid birthday leave, hotel perks, paid parental leave, career development opportunities, and access to our discount retail platform.
At our hotel, we're committed to creating a welcoming atmosphere where every guest feels valued and respected. If you're passionate about delivering exceptional customer service and working as part of a dynamic team, this could be the perfect opportunity for you to join us as a Guest Service Agent.
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