Front Desk Ambassador

5 days ago

Adelaide, South Australia beBeeCustomer Full time $64,800 - $78,600
About the Job

Crowne Plaza Adelaide Mawson Lakes is a contemporary hotel that offers 155 rooms with cutting-edge technology and premium amenities. Our hotel features versatile meeting spaces, a vibrant bar, and a restaurant, making it the go-to destination for business and leisure travelers in Adelaide.

The Front Desk is often the first point of contact and impression for guests. As a Guest Service Agent, you'll be responsible for all Front Office activities such as reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering, and auditing. You'll deliver exceptional customer service ensuring guests have a great experience and stay.

Key Responsibilities:

  • Support guests on arrival, championing the arrival experience and recognizing IHG One Reward Members
  • Process check-in/check-out functions, general cashiering, and processing of guest accounts
  • Stay informed about daily events, group activities, and guest feedback at the hotel, familiarizing yourself with the hotel's offerings and local attractions to provide thoughtful recommendations to guests
Required Skills & Qualifications

We need someone with:

  • Minimum 6 months experience in a Guest Services/Administration/Reception position preferred
  • Responsible Service of Alcohol (RSA) certificate or willingness to obtain
  • Qualifications in Hotel Management and/or Business Administration related field preferred
What We Offer

You'll be rewarded with a suite of benefits that support your wellbeing, including paid birthday leave, hotel perks, paid Parental leave, and career development opportunities.

Join our team where we're committed to delivering True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected worldwide.

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