Service Support Technician

3 days ago


Gold Coast, Queensland, Australia beBeeSupport Full time $100,000 - $120,000
Service Desk Analyst Role OverviewThis is an exciting opportunity to support all IT systems across a global hospitality company.The successful candidate will be responsible for providing timely and effective support for all corporate office and hotels and resorts IT systems, taking ownership of assigned support jobs, recording all Service Desk support jobs and resolutions, planning Service Desk tasks, maintaining strong technical competence, and providing basic training in software used by the company.Key responsibilities include:
  • Provide support for all IT systems in the corporate office and hotels and resorts
  • Take ownership of assigned support jobs
  • Record all Service Desk support jobs and resolutions
  • Plan Service Desk tasks
  • Maintain strong technical competence
  • Provide basic training in software
Requirements include:
  • Strong communication and problem-solving skills
  • Telecommunications products knowledge
  • IT hardware knowledge
  • Microsoft Operating Systems expertise
  • Microsoft Office packages proficiency
  • Tertiary qualifications or Microsoft Certifications are highly regarded but not essential
What We Offer:
  • A supportive network of professionals
  • Opportunities to grow your career within a global company
  • Special team member rates from stays at properties

We encourage recent graduates or individuals studying an IT-related discipline to apply, as well as Aboriginal & Torres Strait Islander people. This role will be based at our Corporate Office in the CBD.


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