Technical Support Specialist
4 days ago
A career-defining opportunity for an experienced Technical Support Specialist to join our award-winning MSP as a Level 2 Service Desk Technician.
This hybrid role combines WFH flexibility with onsite client support in Brisbane, offering strong career growth opportunities through paid training and certifications.
You will be part of a high-performing team that takes pride in delivering exceptional service and expertise to our clients.
About the Business:
C3 Group has been a prominent ICT Managed Services Provider on the east coast of Australia for over 30 years.
We value accountability, innovation, and a customer-centric approach, making us a trusted partner for businesses seeking reliable ICT support.
About You:
We seek a motivated individual who thrives in a fast-paced environment and is passionate about building lasting relationships with our clients.
To succeed in this role, you must have excellent interpersonal skills, a strong sense of responsibility, and a willingness to continuously learn and grow.
Your Key Responsibilities:
- Provide timely and effective technical support to clients across various industries.
- Demonstrate a customer-first approach, ensuring issues are resolved efficiently and to the client's satisfaction.
- Work collaboratively with senior engineers to identify root causes and implement resolutions.
- Support project implementation at client sites in the Brisbane area, utilizing your problem-solving skills to drive success.
What You Will Bring:
- Previous experience working with a Managed Services Provider is essential, showcasing your ability to deliver superior customer service.
- Strong technical skills, including hands-on experience with IT systems, Microsoft Windows, and cloud-based technologies.
- A desire to develop your technical knowledge and skills within a rapidly changing technological landscape.
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