Technical Support Specialist

4 days ago

Brisbane, Queensland, Australia Taylor Rose Australia Full time

Company Overview

Taylor Rose Australia is a leading provider of technology solutions, dedicated to helping solicitors become self-employed and build a client base. We are committed to delivering exceptional customer service and providing innovative IT solutions.

Job Description

We are seeking an experienced and motivated Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing Level 2 technical support, managing Salesforce configurations, and ensuring the stability and security of our IT infrastructure.

Key Responsibilities:

  • Provide prompt and efficient resolution of IT issues for end-users.
  • Manage and maintain Salesforce configurations, including user access controls, permissions, automation (flows and process builders), and integrations with other platforms.
  • Support and troubleshoot issues related to Windows Desktop and Server, macOS, iOS, and Android operating systems.
  • Administer and support Microsoft 365 applications, including user account creation and maintenance.
  • Perform remote support and troubleshooting of network and computer equipment.
  • Diagnose and resolve hardware, software, and networking issues, escalating as necessary.
  • Assist with IT asset management, procurement, and inventory tracking.
  • Be available for after-hours support when required.

Minimum Requirements:

  • At least five years of experience in a similar Level 2 IT support role.
  • Strong expertise in Salesforce, particularly backend configurations, workflows, automation, permission sets, and security controls.
  • Current driver's license (some on-site support may be required).
  • In-depth knowledge of Windows Desktop & Server, macOS, iOS, Android, and Microsoft 365 applications.
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly.
  • Strong time management skills and the ability to multitask in a fast-paced environment.
  • Customer-focused mindset, ensuring a positive experience for end-users.
  • Mature, friendly, and professional demeanor with a willingness to learn and adapt.
  • Experience with user account creation, administration, and security best practices.
  • Ability to work independently and as part of a team while managing competing priorities.

This role is primarily remote, with a requirement to attend our office at least once every fortnight.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

If you have a strong background in Salesforce and IT support, along with a passion for delivering exceptional customer service, we would love to hear from you.

  • Technical Support Engineer

    11 hours ago

    Brisbane, Queensland, Australia Oneida Technical Solutions Full time

    As a Field Technician III at Oneida Technical Solutions, you will play a critical role in ensuring the smooth operation of our clients' IT systems. With your expertise in installing, configuring, and maintaining IT hardware and software systems, you will be responsible for resolving technical issues and providing exceptional support to our customers.Job...

  • Technical Support Specialist

    11 hours ago

    Brisbane, Queensland, Australia Searchability® Full time

    Job OverviewWe are seeking an experienced Technical Support Specialist to join our team at Searchability. As a Help Desk Technician, you will play a critical role in delivering exceptional customer support and technical services to our diverse client base.

  • Technical IT Support Specialist

    4 days ago

    Brisbane, Queensland, Australia Brisbane Catholic Education Office Full time

    About the PositionWe are seeking an experienced Technical IT Support Specialist to join our team. As an ICT Coordinator, you will be responsible for the day-to-day management of the College's IT infrastructure, including network, server, and PC operating systems. You will also be required to provide technical support to staff and students, and develop...

  • Technical Support Specialist

    12 hours ago

    Brisbane, Queensland, Australia Milestone IT (Milestone Information Technology) Full time

    We are looking for a Technical Support Specialist who can provide top-notch technical support to our customers.In this role, you will be responsible for installing, configuring, and maintaining operating systems and applications, diagnosing and troubleshooting hardware and software issues, and ensuring timely resolution of all technical support...

  • Technical Support Specialist

    6 days ago

    Brisbane, Queensland, Australia Bridge IT Engineering Full time

    Bridge IT Engineering is a leading provider of innovative technology solutions to the Queensland Government. We are currently seeking a skilled Technical Support Specialist to join our team.About the RoleThis is an exciting opportunity for a motivated and customer-focused individual to provide exceptional technical support and services to our clients. As a...

  • Technical Support Specialist

    4 days ago

    Brisbane, Queensland, Australia Hastha Solutions Full time

    Urgent RequirementWe are seeking an experienced Technical Support Specialist to join our team at Hastha Solutions.The successful candidate will be responsible for providing high-quality technical support to our clients, troubleshooting hardware and software issues with laptops and tablets, and developing solutions to resolve incidents and problems.A strong...

  • Technical Support Specialist

    4 days ago

    Brisbane, Queensland, Australia bdna Full time

    About bdna\bdna is a values-driven company that aims to improve society through its work with clients who have a direct impact on community wellbeing, safety, and improvement.\The bdna Products team of business analysts, software developers, engineers, testers, and forensic subject matter experts collaborate closely with law enforcement and forensic...

  • Aviation Technical Support

    6 days ago

    Brisbane, Queensland, Australia Australian Helicopter Pilot School Pty Limited. Full time

    Technical Support Specialist - Rotary WingAustralian Helicopter Pilot School Pty Limited is seeking a highly skilled Technical Support Specialist - Rotary Wing to join our team. As a technical support specialist, you will be responsible for providing technical support to our rotary wing operations. This includes performing routine maintenance tasks,...

  • Technical Support Specialist

    6 hours ago

    Brisbane, Queensland, Australia Isuzu UTE Australia Pty Full time

    Add expected salary to your profile for insightsIsuzu UTE Australia (IUA) are the official distributor of the Isuzu D-MAX and MU-X range across Australia. IUA is experiencing strong growth within the marketplace and require a dynamic, innovative Technical Support Specialist to support business growth in the Service Department in our Brisbane Head...

  • Technical Systems Analyst

    4 days ago

    Brisbane, Queensland, Australia Oneida Technical Solutions Full time

    About Our JobWe are seeking a highly skilled Field Technician III to join our team at Gunter Annex. As a key member of our technical staff, you will be responsible for providing technical support and maintenance for various IT systems and equipment.Key Responsibilities:Installation, configuration, and maintenance of IT hardware and software systems,...

  • Technical Field Support

    4 days ago

    Brisbane, Queensland, Australia JobFinder Spain Full time

    We are seeking a Technical Field Support specialist to join our team at JobFinder Spain. As a Technical Field Support specialist, you will be responsible for providing technical support to our clients and resolving their hardware and software issues.Key ResponsibilitiesProvide technical support to clients via phone, email, or in-personTroubleshoot and...

  • Technical Support Specialist

    6 days ago

    Brisbane, Queensland, Australia Actionstep Group Full time

    Job DescriptionActionstep Group is a pioneering software-as-a-service (SaaS) company that specializes in delivering cutting-edge Legal Practice Management solutions.We are a fast-growing, dynamic organization with a global customer base and team members across the world. Our goal is to help thousands of lawyers worldwide run highly successful legal...

  • Technical Solutions Specialist

    4 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    **Technical Solutions Specialist Job Description**This is an exciting opportunity to join our team as a Technical Solutions Specialist. The role involves working within the Solutions Architecture team, supporting the department in providing high-level support to the Director-General and Executive Leadership Team.The successful candidate will have strong...

  • Technical Laboratory Support

    16 hours ago

    Brisbane, Queensland, Australia ALLNEX Full time

    Technical Laboratory SupportWe are looking for a skilled Technical Laboratory Support specialist to join our team in Wacol. In this role, you will provide technical support to the laboratory team in the testing and analysis of products manufactured at the site, as well as raw materials received for production.ResponsibilitiesAssist laboratory technicians in...

  • Technical Deployment Specialist

    16 hours ago

    Brisbane, Queensland, Australia CompNow Full time

    About the RoleThe Technical Deployment Specialist plays a critical part in our team's success by assisting with all aspects of device configuration activities. This includes delivering exceptional technical support both independently and collaboratively, while also supporting our sales, logistics, and technical teams by working closely and collaboratively...

  • Technical Desktop Support Specialist

    3 days ago

    Brisbane, Queensland, Australia EIL Global Full time

    Company OverviewEIL Global is a leading IT services provider with a strong presence in the Asia Pacific and EMEA regions. We specialize in desktops, servers, networks, and data center technologies, delivering professional and managed IT services to drive digital transformation.We have our headquarters in Adelaide, Australia, and operate globally with a focus...

  • Senior Technical Specialist

    3 days ago

    Brisbane, Queensland, Australia Transport & Main Roads Full time

    Senior Technical Specialist (Hardware Assets)Join to apply for the Senior Technical Specialist (Hardware Assets) role at Department of Transport and Main Roads.We are looking for an experienced Senior Technical Specialist (Hardware Assets) who can provide high level technical skills and expertise to support the effective operation, and lifecycle management...

  • Service Specialist

    4 days ago

    Brisbane, Queensland, Australia Waters Corporation Full time

    OverviewDelivering Expert Service and SupportAt Waters Corporation, our Field Services Organization is a team of highly skilled professionals dedicated to providing exceptional technical expertise on our product suite. As a Field Service Specialist, you will join a global team of specialists who play a crucial role in ensuring our legendary service for...

  • IT Infrastructure Specialist

    11 hours ago

    Brisbane, Queensland, Australia Oneida Technical Solutions Full time

    Oneida Technical Solutions, LLC is a trusted provider of IT support and services to complex environments. Our team of experts delivers exceptional technical solutions to ensure seamless operational functionality.About UsWe pride ourselves on our proven track record of delivering top-notch IT services to various industries, including the U.S. Department of...

  • IT Infrastructure Specialist

    4 days ago

    Brisbane, Queensland, Australia Oneida Technical Solutions Full time

    About Our CompanyOneida Technical Solutions, LLC is a renowned provider of IT support and related services in complex environments.Job OverviewWe are seeking an experienced Field Technician III to join our team at Gunter Annex. As a key member of our technical staff, you will be responsible for providing technical support and maintenance for various IT...