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Technical Systems Analyst

1 week ago

Brisbane, Queensland, Australia Oneida Technical Solutions Full time
About Our Job

We are seeking a highly skilled Field Technician III to join our team at Gunter Annex. As a key member of our technical staff, you will be responsible for providing technical support and maintenance for various IT systems and equipment.

Key Responsibilities:
  • Installation, configuration, and maintenance of IT hardware and software systems, including servers, desktops, printers, and networking equipment.
  • Perform routine diagnostics and preventive maintenance on IT infrastructure.
  • Troubleshoot and resolve issues with hardware, software, and network systems.
  • Provide technical support to users and respond to service requests via ticketing systems.
  • Coordinate with vendors for repair services and replacement of faulty equipment.
  • Document and update technical procedures and user manuals.
  • Ensure all systems are compliant with DoD cybersecurity and configuration standards.
  • Perform system backups and restore operations as needed.
  • Assist with system upgrades and recommend improvements for operational efficiency.
  • Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
  • Conduct site surveys and assessments for IT equipment installations.

Required Qualifications:

  • Active Secret Clearance.
  • DoD 8140 Certification (e.g., CompTIA Security+).
  • Minimum of 3 years of experience in a field technician or IT support role.
  • Proficiency in troubleshooting hardware/software/networking issues.
  • Strong understanding of IT infrastructure, networking, and system configurations.
  • Familiarity with ticketing systems like ServiceNow.

Preferred Qualifications:

  • Experience with virtual desktop environments (VDI) and remote access configurations.
  • Knowledge of military IT systems and protocols.
  • CompTIA Network+ or other relevant certifications.
  • Strong written and verbal communication skills.
Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.