Case Manager Level 2 Position

4 weeks ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We are seeking a skilled Case Manager to join our team in Sydney. As a Case Manager, you will be responsible for managing a portfolio of psychological and mental health claims from inception to finalisation, ensuring timely and effective resolution.

Key Responsibilities

  • Manage a portfolio of claims, identifying and addressing return to work barriers and implementing strategies to achieve early resolution.
  • Maintain regular contact with customers and stakeholders, ensuring they are informed and consulted throughout the claims process.
  • Proactively manage claims data, ensuring accurate and timely entry.
  • Contribute to the achievement of business targets and participate in departmental projects.

About You

  • Experience in case management, preferably in personal injury insurance or mental health claims.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders.
  • Ability to plan and prioritise effectively, manage competing demands, and maintain attention to detail.
  • Excellent problem-solving skills, with the ability to identify and escalate conflicts as needed.

What We Offer

  • A supportive and inclusive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including access to over 10,000 on-demand learning resources.
  • A range of employee discounts and rewards, including deals on retail, tech, and travel brands.
  • Initiatives to support your financial wellness, including salary sacrificing and superannuation matching.

About Us

Allianz Australia Services Pty Ltd is a leading insurance and asset management company, committed to delivering exceptional customer experiences and supporting the well-being of our employees.

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