Sales And Client Success Professional

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000
Role Overview

We're a leading property management service dedicated to making hosting hassle-free through technology and innovation.

Since launching, we've partnered with thousands of hosts, helping them maximise earnings while providing guests with great stays. Our mission is to deliver exceptional results and provide a seamless experience for our clients.

Key Responsibilities:
  • Manage the end-to-end relationship with our hosts from initial contact to ongoing management and performance optimisation.
  • Combine sales activity with client success responsibilities to ensure our hosts have a smooth onboarding experience, achieve strong performance, and remain satisfied with our service.
  • Respond promptly to enquiries from prospective clients, qualify leads and pitch our services via calls and emails.
  • Onboard new properties, including attending homes and meeting clients, and set up clients for success on our platform.
  • Act as the main point of contact for host queries via phone, email, and WhatsApp, resolve escalations to the highest possible satisfaction, and conduct regular performance reviews using data analysis tools.
Requirements:
  • Ideal experience in customer service, account management, or sales.
  • Comfortable working with CRMs and data analysis tools.
  • Confidence in decision-making, proactive approach, and ownership of work.
  • The legal right to work in Australia and willingness to travel to properties as required.

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