Connections Service Specialist

1 week ago

Melbourne, Victoria, Australia beBeeConnections Full time $90,000 - $120,000

We are seeking a highly skilled and experienced professional to join our Customer Operations team as a Connections Specialist. In this full-time permanent role, you will be responsible for ensuring the delivery of exceptional customer service to builders, electricians, and plumbers.

The ideal candidate will possess a strong background in new connections industry experience, excellent communication skills, and the ability to effectively influence and negotiate. You will also have a proven track record of prioritizing and multitasking, with excellent stakeholder management skills across multiple layers and facets of the business.

This is an exciting opportunity to work as part of a small, supportive, and welcoming team. You will play a key role in developing and growing our new connections capability, working closely with internal stakeholders to deliver exceptional customer resolutions.

As a Connections Specialist, you will be responsible for:

  • Providing market-leading service and support to builders, electricians, and plumbers
  • Developing strong working relationships with key internal stakeholders to deliver exceptional customer resolutions
  • Identifying opportunities to improve the customer journey through collaboration with stakeholders
  • Building customer loyalty through service delivery

In return for your hard work and dedication, we offer a range of benefits, including:

  • Hybrid working arrangements for most roles, combining office-based and work-from-home flexibility
  • Staff energy discount offer (where products are available)
  • Generous employee referral bonus
  • Salary packaging options
  • Paid community volunteer leave
  • Access to LinkedIn learning
  • Discount program for a range of products and services
  • 14 weeks of fully paid parental leave
  • Company-paid salary continuance insurance
  • Ability to purchase additional leave
  • Modern offices with free snacks, drinks, and coffee

We are committed to creating a positive and inclusive workplace culture, where our people truly matter. If you are a motivated and customer-focused professional looking for a new challenge, please apply today.

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