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Training Facilitator

2 weeks ago

Perth, Western Australia beBeeTrainer Full time $89,999 - $124,999
">About the Role:

This is a pivotal position within our organisation, primarily responsible for elevating the proficiency of our brokers and corporate team members.

Key Responsibilities:
  • Deliver high-quality training sessions in accordance with established roadmaps and priorities.
  • Guarantee that training is consistent and tailored to cater to different service plans/business types.
  • Coordinate training schedules with key stakeholders, including the Network Support Manager and Broker Education Operations Team.
  • Collaborate with senior trainers to identify training needs and priorities.
  • Participate in regular 'Train the Trainer' sessions to enhance competency.
  • Update training modules/materials as assigned by superiors.
  • Provide expert guidance and problem-solving support to businesses and brokers, facilitating successful implementation and utilisation of software tools.
  • Offer constructive feedback on training needs to inform future content and product development.
  • Engage in ongoing professional development, refining skills and knowledge based on emerging needs and feedback.
", "Qualifications, Skills, and Experience:
  • A deep understanding of the finance broking industry and a genuine passion for empowering broker success through technology.
  • Minimum 3 years of experience delivering exceptional customer experiences, preferably with a technical or analytical focus.
  • Cert IV in Workplace Training & Assessment (or equivalent), with a commitment to achieving this within 12 months.
  • Lean Six Sigma Yellow Belt (highly desirable).
  • Strong knowledge of broker processes and practical support skills.
  • Excellent written and verbal communication skills.
  • Critical thinking and innovative problem-solving abilities.
  • Exceptional organisational and time management skills.
  • Proven capacity to understand business operations and generate tangible results.
", "Training Facilitator"],