Bilingual Financial Services Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Delivering Exceptional Customer Experience

Job Summary:

We are seeking a highly skilled Bilingual Customer Service Specialist to provide first-class service to customers and prospective customers of our award-winning financial institution.

This is a dynamic opportunity for talented individuals who seek the challenge of succeeding and growing alongside our leading community financial institution. As a key member of our team, you will be the eyes and ears for our organization, fielding customer inquiries and finding innovative ways to respond.

Key Responsibilities:
  • Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, electronic services, marketing, promotional activities, online banking and mobile banking issues, and other inquiries as required by business objectives.
  • Handle and carefully respond to all customer inquiries, averaging 100-200 calls daily.
  • Provide excellent customer service through active listening, meeting and exceeding service goals, building and advancing customer relationships, working with confidential customer information sensitively, communicating appropriately with customers, aiming to resolve issues on the first call, and identifying customer needs and suggesting appropriate products and services.
Requirements:
  • Full bilingual proficiency in English & Spanish (reading, writing, speaking).
  • At least two years of consistent customer service experience, preferably in financial services, with six months of call center experience desirable.
  • A High School diploma or GED.
  • Excellent communication and customer service skills, proficiency in Windows applications, internet browsers, mobile devices, and basic hardware.
Benefits:

Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life. We offer the satisfaction of helping others, a productive team-based environment, supportive management, and casual business attire.

Additional Information:

The ideal candidate will have availability to meet training standards and work various shifts including evenings and weekends. We strive to create a diverse, collaborative workplace that celebrates innovation and change.

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