High-Tech Field Service Specialist

2 weeks ago


Wetherill Park, Australia Nick Scali Full time

Nick Scali, a renowned Australian household name for over 60 years, has expanded its presence through the acquisition of Plush Sofas in 2021. With over 100 showrooms across Australia and New Zealand, we continue to grow and expand our luxury furniture design expertise.

About this role:

We are seeking an experienced Field Service Technician to join our team at Wetherill Park, responding to customer service calls, assessing issues, and performing product repairs and maintenance in a full-time permanent position.

Key Responsibilities:

  • Collect company vehicle and tools from the Wetherill Park distribution centre.
  • Conduct inspections, troubleshoot problems, and carry out repairs as necessary.
  • Report service call outcomes to the Customer Care Team.
  • Deliver exceptional customer service and maintain the highest level of customer satisfaction.
  • Perform repairs diligently, adhering to Nick Scali's quality standards.

Requirements:

  • A valid driver's license with no restrictions.
  • Previous experience in general maintenance and repairs.
  • Excellent communication skills, both verbal and written.
  • Exceptional problem-solving and troubleshooting abilities.
  • Technically savvy, with a hands-on approach.
  • Flexible to work overtime on an ad-hoc basis when required.

This is an excellent opportunity for a skilled technician who enjoys working on the road and interacting with customers. We offer a competitive base salary, along with performance incentives and opportunities for career growth within our expanding business.



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