Guest Service Representative
1 month ago
About Marriott International
Marriott International is a world-leading hospitality company with a portfolio of luxury brands, including JW Marriott. Our hotels offer a unique work experience, where you'll be part of a diverse community and enjoy a true camaraderie with colleagues.
About the Role
As a Guest Service Agent, you'll be the face of the hotel, greeting and welcoming guests, and providing an exceptional experience from reservation to departure. You'll be responsible for processing guest check-ins, managing the switchboard, and assisting with queries and requests.
Critical Responsibilities:
- Process guest check-ins, confirming reservations, assigning rooms, and issuing room keys.
- Process various payment types, including room charges, cash, checks, debit, or credit.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift, balance, and drop receipts according to accounting specifications.
Requirements:
- Completing or currently studying in Hospitality-related course preferred.
- Previous experience in Front Office Operations.
- Strong background in Front Office or customer service preferred.
- Available for shift work on a rotated roster.
- Outstanding written and verbal communication skills.
- A team player with a flair for guest experience.
- Computer literate in Microsoft Office, with previous experience in Opera PMS highly regarded.
Benefits:
- Unlimited strategic development and career opportunities.
- Generous accommodation and food and beverage discounts, including all properties within the Marriott International group.
- Recognition programs to keep you motivated.
- The best hotel training opportunities provided.
- Wellbeing and mindfulness programs to ensure you stay healthy.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
-
Guest Service Representative
1 month ago
Surfers Paradise, Queensland, Australia Marriott International Full timeAbout Marriott InternationalMarriott International is a world-leading hospitality company with a portfolio of luxury brands, including JW Marriott. Our hotels offer a unique work experience, where associates can grow and succeed in a dynamic and inclusive environment.About the RoleAs a Guest Service Agent, you will be the face of the hotel, greeting and...
-
Guest Services Representative
4 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeGuest Services Agent OpportunityRandstad is seeking a skilled Guest Services Agent to join our team in the vibrant Gold Coast hotel industry. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Customer Service: Provide outstanding service...
-
Guest Services Representative
3 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeGuest Services Agent OpportunityRandstad is seeking a skilled Guest Services Agent to join our team in the vibrant Gold Coast hotel industry. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Provide outstanding customer service...
-
EOI - Guest Service Representative
4 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeGuest Service Agent Job DescriptionRandstad is seeking a skilled Guest Service Agent to join our team in the vibrant Gold Coast hotel industry. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Customer Service: Provide outstanding...
-
EOI - Guest Service Representative
1 month ago
Surfers Paradise, Queensland, Australia Randstad Full timeGuest Service Agent Job DescriptionRandstad is seeking a skilled Guest Service Agent to join our team in the vibrant Gold Coast hotel industry. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Provide outstanding customer service...
-
EOI - Guest Service Representative
4 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeGuest Service Agent Job DescriptionRandstad is seeking a skilled Guest Service Agent to join our team in the vibrant Gold Coast hotel industry. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key Responsibilities:Provide outstanding customer service...
-
EOI - Guest Service Representative
2 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeRandstad is seeking a skilled Guest Service Agent to join their team in the vibrant Gold Coast hotel industry. As a key member of the front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for guests.Key Responsibilities:Provide outstanding customer service through various communication...
-
Customer Service Representative
2 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeRandstad is seeking a skilled Customer Service Representative to join their team. This role involves providing exceptional hospitality and elevating the guest experience.Key Responsibilities:Deliver outstanding customer service through various communication channels.Manage and resolve guest inquiries and complaints with professionalism.Handle reservation...
-
Customer Service Representative
4 weeks ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout the RoleThis is a dynamic position that will allow you to develop your skills across an array of customer service, administrative, and operational functions. As a Customer Service Representative, you will be performing a variety of duties like helping our guests with queries, problem-solving, and ensuring our operations continue to run smoothly. The...
-
Customer Service Representative
4 weeks ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout the RoleThis is a dynamic position that will allow you to develop your skills across a range of customer service, administrative, and operational functions. As an At Your Service Agent/Runner, you will be performing a variety of duties such as helping our guests with queries, problem-solving, and ensuring our operations continue to run smoothly. The...
-
Customer Service Representative
3 weeks ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout the RoleThis is a dynamic position that will allow you to develop your skills across an array of customer service, administrative, and operational functions. As an At Your Service Agent/Runner, you will be performing a variety of duties like helping our guests with queries, problem-solving, and ensuring our operations continue to run smoothly. The role...
-
Customer Service Representative
2 weeks ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout the RoleThis is a dynamic position that will allow you to develop your skills across a range of customer service, administrative, and operational functions. As an At Your Service Agent/Runner, you will be performing a variety of duties such as helping our guests with queries, problem-solving, and ensuring our operations continue to run smoothly. The...
-
Customer Service Representative
4 days ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout the RoleThis is a dynamic role that will allow you to develop your skills across an array of customer service, administrative and operational functions. In your new role, you will be performing a variety of duties like helping our guests with queries, problem solving, and ensuring our operations continue to run smoothly. The role often entails...
-
Customer Service Representative
2 months ago
Surfers Paradise, Queensland, Australia Marriott International Full timeAbout the RoleAs a Guest Service Agent at Marriott International, you will be the face of our hotel, greeting and welcoming guests, and providing exceptional customer service. Your primary responsibilities will include:Processing guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.Handling all payment types, including...
-
Customer Service Representative
6 days ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout Marriott InternationalMarriott International is the world's leading global hospitality company, with more brands, more hotels, and more opportunities for associates to grow and succeed.The company's portfolio of brands includes JW Marriott, with more than 135 beautiful properties in gateway cities and distinctive resort locations around the world.JW...
-
Customer Service Representative
3 weeks ago
Surfers Paradise, Queensland, Australia Marriott Full timeAbout the RoleThis is a dynamic position that will allow you to develop your skills across various customer service, administrative, and operational functions. As an At Your Service Agent/Runner, you will be performing a variety of duties such as helping our guests with queries, problem-solving, and ensuring our operations continue to run smoothly. The role...
-
Customer Service Representative
3 weeks ago
Surfers Paradise, Queensland, Australia Randstad Full timeGuest Service Agent RoleRandstad is seeking a skilled Guest Service Agent to provide exceptional hospitality and elevate the guest experience in the Gold Coast hotel industry.Key Responsibilities:Customer Service: Provide outstanding customer service through various communication channels, including phone, email, and in-person interactions.Guest Inquiries...
-
Guest Experience Host
4 weeks ago
Surfers Paradise, Queensland, Australia Travel + Leisure Co Full timeDeliver Exceptional Guest ExperiencesAt Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for millions of travelers worldwide. As a Guest Experience Host, you will be the face of our company, responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Greet and...
-
Guest Experience Ambassador
2 months ago
Surfers Paradise, Queensland, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesWe are seeking a highly motivated and enthusiastic Guest Experience Host to join our team at Wyndham Destinations. As a Guest Experience Host, you will be the first point of contact for our guests, providing them with a warm and welcoming experience that sets the tone for their entire stay.Key Responsibilities:Greet and...
-
Guest Experience Host
2 weeks ago
Surfers Paradise, Queensland, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAs a Guest Experience Host at Wyndham Destinations, you will be responsible for managing the activities and performance of the Guest Experience Hosts in the absence of the Guest Experience Host Manager. You will schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the...