Guest Service Representative
2 months ago
About Marriott International
Marriott International is a world-leading hospitality company with a portfolio of luxury brands, including JW Marriott. Our hotels offer a unique work experience, where you'll be part of a diverse community and enjoy a true camaraderie with colleagues.
About the Role
As a Guest Service Agent, you'll be the face of the hotel, greeting and welcoming guests, and providing an exceptional experience from reservation to departure. You'll be responsible for processing guest check-ins, managing the switchboard, and assisting with queries and requests.
Critical Responsibilities:
- Process guest check-ins, confirming reservations, assigning rooms, and issuing room keys.
- Process various payment types, including room charges, cash, checks, debit, or credit.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift, balance, and drop receipts according to accounting specifications.
Requirements:
- Completing or currently studying in Hospitality-related course preferred.
- Previous experience in Front Office Operations.
- Strong background in Front Office or customer service preferred.
- Available for shift work on a rotated roster.
- Outstanding written and verbal communication skills.
- A team player with a flair for guest experience.
- Computer literate in Microsoft Office, with previous experience in Opera PMS highly regarded.
Benefits:
- Unlimited strategic development and career opportunities.
- Generous accommodation and food and beverage discounts, including all properties within the Marriott International group.
- Recognition programs to keep you motivated.
- The best hotel training opportunities provided.
- Wellbeing and mindfulness programs to ensure you stay healthy.
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
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