Guest Service Representative

1 month ago

Surfers Paradise, Queensland, Australia Marriott International Full time

About Marriott International

Marriott International is a world-leading hospitality company with a portfolio of luxury brands, including JW Marriott. Our hotels offer a unique work experience, where associates can grow and succeed in a dynamic and inclusive environment.

About the Role

As a Guest Service Agent, you will be the face of the hotel, greeting and welcoming guests, and providing exceptional service from check-in to departure. You will be responsible for processing guest check-ins, managing the switchboard, and assisting guests with queries and requests.

Critical Responsibilities:

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Requirements:

  • Completing or currently studying in Hospitality related course preferred.
  • Has previous experience in Front Office Operations.
  • Strong background in Front Office or customer service is preferred.
  • Is available for shift work on a rotated roster.
  • Outstanding written & verbal communication skills.
  • A team player, with flair for guest experience.
  • Computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.

The Benefits:

  • Unlimited strategic development and career opportunities.
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
  • Recognition programs to keep you motivated.
  • The best hotel training opportunities provided.
  • Wellbeing and mindfulness programs to ensure you stay healthy.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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