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Financial Solutions Advisor
2 weeks ago
Our goal is to provide exceptional banking experiences that enhance the financial wellbeing and sustainability of our customers.
About the RoleAs a Casual Banking Specialist, you will play a key role in delivering seamless banking experiences through meeting each customer's end-to-end financial needs and goals. This includes transaction activities, needs-based conversations, and educating customers on available financial solutions, including digital channels.
- Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
- Act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
- Support programs aimed at enhancing customer satisfaction.
- Ensure adherence to established policies and procedures.
To be successful in this role, you will ideally possess:
- Exceptional customer focus.
- Experience in utilizing technology, preferably in retail settings.
- Ability to multi-task and adapt to change.
- Willingness to work collaboratively.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
We offer a dynamic and inclusive workplace where you can grow and develop your career. With flexible working arrangements and a range of benefits, we provide a supportive environment for our people to thrive.
