Litigation and Financial Hardship Expert

2 weeks ago


Mascot, Australia Randstad Full time
About the Role

We are seeking a highly skilled Litigation and Financial Hardship Specialist to join our team at Randstad. As a key member of our team, you will be responsible for managing complex matters, ensuring compliance with legislative requirements, and providing exceptional customer service.

Key Responsibilities
  • Conduct thorough reviews of member accounts and credit profiles to identify potential risks and opportunities for improvement.
  • Prepare business cases for enforcement action, ensuring that they are cost-effective and compliant with regulatory requirements.
  • Identify and mitigate potential risks related to legal and recovery matters.
  • Provide exceptional customer service, discussing complex and sensitive information with customers in a professional and empathetic manner.
  • Develop and maintain a detailed understanding of credit assessment and analysis, including financials and lending exposure.
  • Perform quality assurance reviews to ensure that all collections activities adhere to applicable legislative requirements and company policies.
  • Work closely with the IDR team to provide background and documentation, and attend mediation meetings as required.
  • Prepare and submit regular reports on collections and recovery activities.
  • Maintain accurate and up-to-date documentation on accounts and engagement activity.
Requirements
  • Minimum 2 years' experience in a similar role in a financial institution.
  • Strong credit assessment competency and solid understanding of responsible lending practices.
  • Proven experience in legal recoveries and quality assurance within the banking industry.
  • Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220, COBCOP, IDR, and EDR processes.
  • Demonstrated knowledge and understanding of consumer lending, including home loans, line of credit, credit cards, personal loans, overdraft lending, and transactional savings accounts.
  • Excellent interpersonal skills and the ability to show empathy and build rapport.
About Us

We are a leading provider of recruitment and HR services, dedicated to helping our clients find the best talent for their businesses. We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.



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