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Customer Service Team Member
2 weeks ago
Dabble is seeking a Customer Operations professional to join our team.
This role involves assisting and taking ownership in various key functions including customer service, quality assurance, internal staff training and RSG compliance obligations. You will handle direct and escalated service contacts from customers through telephone, live chat and email while ensuring accuracy, transparency, timeliness, and compliance in day-to-day operations.
Key Responsibilities- Assist and take ownership in customer service, QA, internal staff training, and RSG compliance obligations
- Handle direct and escalated service contacts from customers through telephone, live chat and email
Requirements
To be successful in this role, you will require excellent communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of customer service functions of a wagering organisation, and experience with creating and reviewing employee training documents.
Benefits
We offer a range of benefits including a minimum of five weeks of paid annual leave, paid parental leave for both primary and secondary caregiver, encouraged collaboration, wellness support, and up to 10% annual cash bonus based on company performance metrics.
About Us
We are a global operations team spanning multiple markets, including daily fantasy sports app servicing the United States and the UK. We welcome ideas big and small and uphold core values: fun, celebratory, community, evolutionary, and focus.
