Customer Service Team Member

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.

Customer Service Team Member – Eastern Creek, NSW

The Opportunity

Following our recent success in securing a new contract within the Healthcare division, we are excited to invite applications for experienced Customer Service Team Members to join our team at our Eastern Creek, NSW facility. We have multiple opportunities available for experience Customer Service industry professionals to join our growing healthcare division.

The Customer Service Team Member plays a vital role in supporting Toll Healthcare's national operations by delivering high-quality, compassionate service across the customer portfolio.

As a Customer Service Team Member, you will:

• Respond to customer enquiries via phone, email, and system portals with professionalism and care.

• Make informed decisions within established guidelines to ensure smooth service coordination.

• Maintain documentation standards in line with Good Documentation Practice and healthcare regulations.

• Collaborate with internal stakeholders to support consistent and high-quality service outcomes.

• Participate in service reviews and contribute insights to continuous improvement efforts.

• Ensure alignment with Toll policies, procedures, and industry standards.

About you

To be successful in this role, you will need:

• Strong communication and interpersonal skills with the ability to engage professionally and compassionately across multiple channels.

• Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.

• High-level computer literacy, including Microsoft Office.

• Experience in customer service within healthcare, logistics, or related settings.

• High attention to detail in processing orders and maintaining accurate documentation.

• Demonstrated empathy and patience when supporting individuals in vulnerable situations.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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