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Desktop Support Specialist

2 months ago

City of Kingston, Australia Cushman Wakefield Multifamily Full time

Job Title

Technical Support Specialist

Job Summary

Cushman Wakefield Multifamily is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues and providing support to our end-users. This is an exciting opportunity to work with a leading real estate services company and contribute to the success of our business.

Key Responsibilities

  • Technical Support
    • Provide technical support to end-users via phone, email, and in-person
    • Resolve technical issues in a timely and efficient manner
    • Collaborate with internal teams to resolve complex technical issues
  • Incident Management
    • Manage and resolve technical incidents in accordance with established procedures
    • Document and track technical issues and resolutions
  • Problem Management
    • Identify and analyze technical problems and develop solutions
    • Collaborate with internal teams to implement solutions
  • Technology Enablement
    • Provide training and support to end-users on new technologies and systems
    • Develop and maintain technical documentation and knowledge base
  • Project Work
    • Participate in technical projects and initiatives
    • Collaborate with internal teams to implement technical solutions

Requirements

  • Education
    • Bachelor's degree in Computer Science, Information Technology, or related field
  • Experience
    • 5+ years of technical support experience in a large corporate environment
  • Skills
    • Strong technical skills and knowledge of IT processes and systems
    • Excellent communication and problem-solving skills
    • Ability to work independently and as part of a team

What We Offer

  • Competitive Salary
  • Benefits Package
  • Opportunities for Professional Growth and Development

How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].